This year we will discover and examine in more detail how financial services for small business customers are developed in different markets in the Central & Eastern Europe region. In this issue you can read interviews with István Fetter, Head of the Small Business Division at CIB Bank, who offers some insight into the Hungarian market (pp.14-15); Arton Celina (CEO at BPB), who discusses what it takes to be a specialized bank for small businesses in Kosovo (pp.17-19); and Michal Pawlik (SMEO), who talks about the online factoring market in Poland (p.24). Also, we’ve scheduled a series of events that will help you learn in detail how banks in Hungary are approaching SMEs — during a Study Tour to Budapest on March 30-31, and how FinTechs are approaching SMEs in diff erent markets — during our Study Tour to Berlin on June 22-23. In Berlin, among others, we’ll visit Spotcap, an online lender operating in fi ve countries since 2014. Read our interview with their CEO, Jens Woloszczak (pp.28-29).