Mobile messaging for banking

Financial institutes shall support constant contact with their clients - this is performed not only for security reasons, but now is a mandatory option of CRM.
Boris Dyakonov, CEO at Tochka Bank

How to make banking convenient to entrepreneurs

Tochka.com is digital-only bank for entrepreneurs in Russia. Tochka has around 40 thousand business accounts and over 80 thousand personal accounts.
Maciej Surdyk, Managing Director of Business Banking Development Division at Alior Bank

Zafirmowani.pl – digital portal for SME customers in Alior Bank

Alior Bank in Poland launched its digital portal for SME customers in June 2016. Maciej Surdyk, Managing Director of Business Banking Development Division at Alior Bank.
Zurab Masurashvili, Head of SME at Bank of Georgia

Focusing on SME development

Zurab Masurashvili Interview: Zurab Masurashvili, Head of Micro and SME Banking Department at Bank of Georgia.
Alexander Kucherenko - HR Director, DTEK, Ukraine

While we’re not on Mars yet

Alexander Kucherenko - HR Director, DTEK, Ukraine. More than 20 years of experience in management positions in sales and personnel management.

IFC boosting access to finance for SME farmers from Western Balkans...

Agriculture is a key growth area for many countries in ECA region (Eastern Europe and Central Asia).
TBC Bank

SME Banking ecosystem at TBC Bank in Georgia

For TBC Bank (Georgia), SME Banking is a whole ecosystem that not only involves lending to SMEs or opening current accounts.
Olena Prokopovych

Why banks are seeking to expand NFS

Olena Prokopovych shares IFC's experience on why banks are seeking to expand their non-financial services.
Marcin Kryszen

Agile way of working in SME Banking

ING implemented an agile way of working to deal with customer demands more quickly. This new way of working gives the teams end-to-end responsibility for a customer functionality.

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