The survey received responses from 114 SME banking executives serving more than 17.5 million small businesses from the biggest SME banks working at a regional and multinational level. Of the total respondents, 14 percent serve small businesses in Latin America and the Caribbean (LAC), 8 percent in East Asia and the Pacific (EAP), 11 percent in South Asia (SA), 16 percent in Europe and Central Asia (ECA), 12 percent in the Middle East and North Africa (MENA), 30 percent in sub-Saharan Africa (SSA), and 9 percent cover multiple regions.
Figure 1: Where the respondents serve small businesses
This report aggregates the responses to provide insight into the biggest issues occupying SME bankers’ minds, broken down by regional trends and client-base size. The analysis includes the challenges banks face while serving small businesses, investment areas that are yielding results and innovations that will shape SME banking and client engagement going forward.