As part of our ongoing data collection effort with the World Bank and the OECD on the Future of Business, Facebook conducted a survey, in partnership with Small Business Roundtable, of approximately 86,000 people who owned, managed or worked for a small and medium-sized business (“SMB”), including approximately 9,000 operators of “personal” businesses, i.e. people who reported that they were “self-employed providing goods or services” or that they “produce goods sold for personal income” but did not otherwise self-identify as an “owner” or “manager” of a business.
The results provide a better understanding of which businesses are still operational and which are not, where they are located, and what their most pressing needs are. Here are the key results:
Small businesses are closing their doors and facing an
uncertain future.
- 31% of owners and managers reported that their SMB is not currently operating.
- Among personal businesses, that number rises to 52%, of which the majority
(55%) were led by women.
SMBs’ biggest challenges are access to capital and
customer behavior.
- 28% of SMBs said the biggest challenge they would face over the next
few months was cash flow. - 20% said their biggest challenge would be lack of demand.
To adapt to the ongoing crisis, SMBs are turning to
internet tools.
- 51% of businesses report increasing online interactions with their clients.
- 36% of personal businesses that use online tools report that they are
conducting all their sales online. - 35% of businesses that have changed operations have expanded the
use of digital payments.
Small business owners are struggling to balance running a
business and caring for their households.
- Nearly half (47%) of SMB owners and managers report feeling burned out trying
to take care of business and household responsibilities at the same time. - 62% of respondents report spending between one and four hours a day on
domestic or household care activities. - More women owner-managers (33%) reported that household responsibilities
were affecting their ability to focus on work “a great deal” or “a lot” than
men (25%).
Employees are facing dire economic circumstances.
- Large majorities of employees don’t have access to paid sick leave (74%) or paid
time off (70%); among hotel, cafe and restaurant employees those numbers rise to
93% and 94%, respectively. - Only 45% of owners and managers of SMBs reported that they would rehire the
same workers when their businesses reopened. The same was true for 32% of
personal businesses.
Still, SMB owners and managers remain optimistic and resilient.
- 57% of SMBs report that they are optimistic or extremely optimistic about the future
of their businesses. - Only 11% of operating businesses expect to fail in the next three months, should
current conditions persist.
