In the second edition of “Fintech & Digital Banking 2025 Asia Pacific” by IDC and Backbase, we explore the narrative of digital fitness and resilience of the financial services industry in preparation for 2025 and beyond.
The ongoing pandemic has forced a restart with many banks rethinking their digital transformation programs and strategies. With momentum for digital transformation accelerating once again, there is a hyper-focus on customer engagement beyond physical branches and customer call centers — by leveraging technology and insights across the financial life of customers.
It’s all about being even more customer-driven and platform-oriented. More importantly, it is about overcoming legacy technology, embracing new ways of working to be digitally fit and resilient amid the uncertainties ahead, strengthening innovation “muscles”, protecting margins, and growing revenues.
SME Banking Club is an international networking platform of business bankers aimed to provide relevant information on what banks and financial companies are offering for entrepreneurs, micro-, small and medium enterprises (SMEs).
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